rianstore web store FAQ section

No. We're sorry that we cannot cancel your order once you have made the payment. The item is manufactured on the same day and shipped out the very next day.

Buyer only can make payment by paypal.

Successful transaction is a transaction that was completed paypal payment. We will send you an email (which at the time the contents of order) notice to you that the payment has been completed. Only payments that have been completed will be in the process

We will send you an email that confirm to you items already shipped. Usually it take 3-5 business date after the payment. To know about you item status you can send me an email with the number of items you order. I will replay to you a soon as possible in 1-2 business days.

Yes, you can send you own picture and email to us. We will response and create a new product as you wish.

If you receive a damaged/defective/incorrect item or an item that was listed incorrectly within 7 days of receipt, we will be glad to exchange your product or refund the purchase price if no replacement is available (shipping charges are non-refundable). You will need to provide your proof of evidence showing your unworn and unwashed damaged/defective/incorrect item. Take a digital photo of the damaged/defective/incorrect item and please email us immediately. So that we can verify and process your claim within 1-2 business days.